Privacy Policy

Last updated: June 2026

First Come First Served ("FCFS", "we", "us", or "our") is an event management platform operated by CKEFA Software Solutions Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app at https://fcfs.app.

By using FCFS, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

CKEFA Software Solutions Ltd is the data controller responsible for your personal data. If you have any questions about this policy, please contact us at info@ckefa.co.uk.

2. Information We Collect

We collect the following types of information when you use FCFS:

  • Account information: Your name and email address when you register or sign in via Google.
  • Event data: Events you create, including title, date, location, and participant details.
  • Participant information: Names, email addresses, and phone numbers of people you invite to events.
  • RSVP and payment status: Whether participants have confirmed, declined, or paid for events.
  • Usage data: How you interact with the app, including pages visited and features used.

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate the FCFS event management platform
  • Send event invitations, RSVP updates, and payment reminders via WhatsApp
  • Allow event organisers to manage RSVPs, waiting lists, and payments
  • Improve and develop new features for the platform
  • Respond to your support requests and enquiries
  • Comply with our legal obligations

4. WhatsApp Messaging

FCFS uses the WhatsApp Business API (via Twilio, Inc) to send event-related notifications and messages. When you or your participants receive WhatsApp messages from FCFS, these are sent from our registered WhatsApp Business number. Message and data rates may apply depending on your mobile carrier.

5. Third-Party Services

We use the following third-party services to operate FCFS:

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Your Rights (UK GDPR)

As a UK-based service, we comply with the UK General Data Protection Regulation (UK GDPR). You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Delete your personal data ("right to be forgotten")
  • Restrict or object to how we process your data
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@ckefa.co.uk. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

FCFS is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

CKEFA Software Solutions Ltd
Email: info@ckefa.co.uk
Website: https://fcfs.app

© 2026 CKEFA Software Solutions Ltd. All rights reserved.